Be sure to include complete details when logging a help desk ticket. Include the following At All Times :

Full name:
Primary email:
Related URL:
Message:

If it's about a purchase, access problem, or download help, please paste your whole receipt to the message box with your ticket. Explain to us clearly what you need us to do for you.

In general, make your ticket as specific as it can be. Please understand that we are serving thousands of customers worldwide. Thank you!